Customer Support Agent – Voice Trained (Kenya)

About the role

Influx is seeking voice‑trained Customer Support Agents to assist a global installations client. The role is remote, full‑time, and focuses on handling high call volumes while providing accurate installation updates.

Key responsibilities

• Answer 90–120 calls per day via the RingCentral app, with an average handle time of 2–3 minutes.
• Assist customers with installation‑related inquiries and de‑escalate frustrated callers.
• Text installers through RingCentral to deliver timely updates.
• Coordinate with schedulers to set up installation appointments.
• Record detailed project notes in Quickbase for internal follow‑up.

Required profile

• Voice‑trained with prior experience (strongly preferred).
• Fluent, standard English with an upbeat personality.
• Detail‑oriented, resilient, and able to work under pressure.
• Punctual, dependable, and professional.
• Available Monday–Friday, 9 AM–5 PM EST / 8 AM–4 PM CST.
• Commitment to a long‑term engagement.

Required skills

• Proficiency with RingCentral (voice and text).
• Experience using Quickbase for note‑taking.
• Windows 10 (or higher) operating system.
• Intel Core i5 processor or higher, 8 GB RAM minimum.
• High‑speed wired internet (50 Mbps download/upload).
• Noise‑cancelling headset and a quiet dedicated workspace.

What we offer

• Work with a global, diverse team.
• Collaboration with leading international brands.
• Opportunities for career growth in a fast‑growing company.
• Supportive, inclusive, people‑first culture.