Customer Support and Credit Associate
Fresh Life · Kisumu
Job description
About the role
The Customer Support and Credit Associate manages the full customer lifecycle, from creating awareness to ensuring timely payments. You will attract and retain customers by delivering excellent service, resolving issues quickly, and supervising sanitation standards for both customers and the waste collection team.
Key responsibilities
- Train Fresh Life Operators and tenants on proper toilet use, hygiene standards, and payment expectations.
- Maintain accurate customer records, including contact details, franchise agreements, and onboarding documentation.
- Conduct regular field visits and calls to engage customers, identify risks, and support reactivation of inactive toilets.
- Drive timely invoice payments through follow‑up, pre‑payment management, and repayment plans for arrears.
Required profile
- Diploma or degree in Business Management, Accounting or Finance.
- Previous experience in customer service and credit management.
- Physically fit and able to walk long hours daily.
Required skills
- Experience using an ERP system.
- Proficiency with Excel.
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Published 8 hours ago
Expires 4 weeks from now
7 views · 0 interested
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Fresh Life
Kisumu