Customs & Regulatory Affairs Coordinator

About the role

Africa Global Logistics Kenya is looking for a Customs & Regulatory Affairs Coordinator based in Nairobi (Westlands). The role coordinates with Partner Government Agencies (PGAs) and internal stakeholders to secure timely approvals of Import Duty Exemptions (IDFs), customs entries, permits, licenses, exemptions and regulatory clearances.

Key responsibilities

• Liaise daily with PGAs such as KEBS, KEPHIS, PPB, KDB, NEMA, NACADA and DVS, and monitor and expedite approvals of IDFs, customs entries, permits, licenses and exemptions
• Follow up on delayed approvals, escalate outstanding cases to authorities and management, and track and report turnaround times and pending cases
• Verify supporting documents for customs declarations and PGA approvals, and ensure compliance with customs regulations and import/export requirements
• Maintain up-to-date knowledge of customs laws, EAC regulations and PGA requirements, and resolve queries, objections and document discrepancies
• Act as the focal point between operational teams, customers, PGAs and customs authorities, communicating approval status and regulatory updates
• Prepare daily and weekly reports on pending IDFs, pending customs entries and PGA approval status, identify bottlenecks and recommend corrective actions
• Monitor changes in customs procedures and tariff regulations, circulate updates and run awareness sessions for operations teams

Required profile

• Diploma in Customs Administration, Logistics, International Trade or a related field
• Minimum 3-5 years' experience in customs clearance, regulatory affairs, freight forwarding or trade compliance
• Proven experience liaising with KRA Customs, KenTrade and PGAs such as KEBS, KEPHIS, Port Health, NACADA, KDB, PCPB, NEMA and DVS
• Experience expediting IDFs, customs declarations, permits, licenses and exemptions, and handling customs queries, disputes, demand notices, audits and compliance matters
• Ability to work under pressure, prioritise urgent approvals and resolve clearance bottlenecks

Required skills

• Strong knowledge of Kenya Customs regulations, the EAC Customs Management Act (EACCMA) and PGA procedures
• Understanding of import, export, transit, bonded warehouse, SEZ and EAC customs procedures
• Relationship building with government agencies and customs officers