Dispatch & Operations Assistant

About the role

Arca Stra is seeking a detail‑oriented Dispatch & Operations Assistant to support a healthcare client. The role involves processing customer orders, coordinating dispatch, and maintaining accurate inventory records.

Key responsibilities

• Process customer orders and coordinate dispatch activities to ensure timely deliveries.
• Prepare invoices, ETR documentation, and handle general customer queries.
• Maintain accurate order, sales, inventory and costing records.
• Monitor stock levels, conduct reconciliations and support inventory accuracy.
• Prepare and organise tender documentation for accurate submissions.
• Coordinate with internal teams and customers to resolve order, delivery, stock and sales issues.
• Provide administrative and sales support, including telesales, market research and document preparation.

Required profile

• Diploma or degree in Logistics & Supply Chain Management, Business Administration or related field.
• At least four years’ experience in a similar dispatch, operations or logistics role.
• Ability to work independently, manage competing priorities and meet deadlines.
• Willingness to travel up to one week per month and work additional hours when needed.

Required skills

• Practical experience using Sage for order processing.
• Strong Microsoft Excel skills.