Entry-Level Receptionist

About the role

Ishtar is seeking an entry-level receptionist to support the day-to-day operations of the Ishtar Wellness Centre in Nairobi, ensuring that clients and visitors receive professional, respectful, confidential and welcoming service. The centre provides health and social wellbeing services mainly for men who have sex with men and transgender women. The position is contractual.

Key responsibilities

• Welcome and receive clients, visitors and partners, manage the reception area, give information on available services and direct clients to the right departments.
• Answer telephone calls, emails and general enquiries while keeping confidentiality.
• Support client registration and keep accurate records of appointments, visitors and other matters.
• Maintain client confidentiality and privacy in line with the centre's policies.
• Receive, sort and direct correspondence and documents to the right people.
• Provide administrative support such as filing, photocopying and scanning, and keep the reception tidy and welcoming.
• Coordinate with programme, management and clinical teams to ensure smooth client flow.
• Open and close the office.
• Manage the social media platforms, promote services, answer online enquiries and help mobilise clients online.
• Perform other duties assigned by the supervisor.

Required profile

• KCSE certificate or any diploma.
• Previous experience in a health, community, peer education or social service setting is an added advantage.
• Ability to work respectfully with diverse populations, including MSM, transgender persons and other LGBTQ+ communities.
• Professional, reliable and punctual, with strong attention to detail.

Required skills

• Good English reading and writing.
• Basic computer skills, including Microsoft Word, Excel and email.
• Excellent communication, customer care and organisational skills.