Export Sales Admin Coordinator

About the role

The Export Sales Admin Coordinator provides administrative and operational support to the export sales team, ensuring that customer orders, export documentation, shipping arrangements, invoicing and sales records are processed accurately and on time. The role links customers, the sales team, logistics, finance, production and external shipping partners to make export orders run smoothly.

Key responsibilities

• Process export customer orders from receipt to shipment and prepare sales orders, proforma and commercial invoices, packing lists and other documents
• Maintain customer and sales records, monitor order status and follow up on pending actions
• Act as a point of contact for customers on order status, documentation and delivery schedules, and coordinate with sales representatives
• Follow up on quotations, purchase orders and approvals, and resolve shipment delays and documentation issues
• Coordinate with logistics, freight forwarders, shipping lines, transporters and clearing agents, track shipments and verify shipping details before dispatch
• Ensure export documentation is complete, accurate and compliant with export requirements, and keep organized electronic and physical records
• Work with Finance on invoicing, follow up on payments and reconcile sales and shipment records
• Prepare export sales and order status reports, maintain sales databases and escalate discrepancies

Required profile

• Bachelor's degree in Business Administration, International Business, Supply Chain, Sales, Logistics or a related field
• 2-4 years of experience in export sales, logistics coordination, customer service or a related role
• Experience with international customers and export documentation is highly desirable
• Good understanding of export and shipping processes is an advantage

Required skills

• Experience with CRM systems or sales/order management platforms
• Strong administrative and organizational skills, attention to detail and accuracy
• Ability to work independently and under pressure, with professional communication with international customers