French‑Speaking Call Center Manager (Kenya)

About the role

We are a large international entertainment company seeking a French‑speaking Call Center Manager to lead our Kenya office team. You will be responsible for delivering high‑quality customer service, managing inbound and outbound communications, and ensuring the call centre meets performance targets.

Key responsibilities

• Inform customers about promotions, bonuses and special offers.
• Handle inbound and outbound calls and other customer interactions.
• Maintain high standards of service and monitor communication quality.
• Work with CRM systems and internal databases to process requests.
• Achieve KPI targets and call‑center performance metrics.
• Prepare regular reports on results and collaborate with other departments.

Required profile

• Fluent French (spoken and written) and at least intermediate English.
• Minimum two years of experience in a call‑center environment.
• Experience with CRM systems and strong customer‑service orientation.
• Responsible, stress‑resistant, organized and able to work well in a team.
• Experience in an international company is a plus.

Required skills

• CRM systems

What we offer

• Full‑time, office‑based position.
• Competitive salary and career growth opportunities.
• Work in an international, friendly team.