Front Desk Agent

About the role

The Front Desk Agent is the first point of contact for guests, responsible for delivering a friendly and professional check‑in and check‑out experience while supporting hotel revenue through up‑selling.

Key responsibilities

• Check‑in arriving guests, register them, assign rooms and accommodate special requests.
• Process check‑out, verify payments, settle accounts and issue invoices.
• Handle front office cash transactions, foreign currency exchange and balance cash float at shift end.
• Answer guest inquiries by phone or in person, resolve issues or refer to appropriate departments.
• Coordinate room status updates with housekeeping for late check‑outs, early check‑ins and special requests.
• Maintain a neat work area and stay informed on hotel products, services and daily activities.

Required profile

• Kenyan citizen with certification in Front Office Operations.
• 2–3 years’ experience as a receptionist or guest relations officer in an international 5‑star hotel.
• Excellent oral and written English; additional foreign language is a plus.
• Professional grooming and etiquette, flexible scheduling.

Required skills

• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Proficiency with Opera property management system.