Front Desk Receptionist – Nairobi

About the role

We are looking for two Front Desk Receptionists to join GoodWe’s Nairobi office. As the first point of contact, you will welcome visitors, handle communications and support daily office operations.

Key responsibilities

• Manage front desk operations and serve as the first point of contact for visitors, customers, and business partners.
• Welcome guests professionally and provide excellent customer service.
• Handle incoming calls, emails, and correspondence in a timely manner.
• Coordinate meeting rooms, visitor arrangements, and office hospitality.
• Support travel arrangements, including flight bookings, hotel reservations, and transportation coordination.
• Assist with organizing company events, customer visits, and business activities.
• Provide administrative support to management and various departments.
• Maintain office supplies and ensure a professional office environment.
• Accompany management or business teams on occasional domestic business trips when required.
• Perform other administrative duties assigned by the company.

Required profile

• Proficient in both English and Swahili.
• Minimum 2 years of experience in reception, customer service, administration, or hospitality.
• Strong interpersonal and communication skills with high emotional intelligence.
• Professional appearance and positive attitude.
• Excellent customer service mindset and ability to interact with people from different cultural backgrounds.
• Strong organizational and coordination skills.
• Willingness to travel for business purposes when required.

Required skills

• Proficiency in Microsoft Office applications.
• Fluency in English; knowledge of Chinese or additional local languages is a plus.

What we offer

• Competitive salary and benefits package.
• Professional and international working environment.
• Career growth and development opportunities.
• Exposure to multinational business operations.