Front Office Manager

About the role

The Front Office Manager will lead all front‑office functions of a luxury hotel, ensuring every guest receives a five‑star experience. This role combines operational oversight, staff leadership, and close collaboration with other hotel departments to deliver seamless service.

Key responsibilities

• Oversee reception, reservations, concierge and guest‑relations activities.
• Supervise, train and motivate front‑office staff to maintain high service standards.
• Handle VIP guests, special requests and resolve customer complaints promptly.
• Ensure accurate check‑in/check‑out processes, billing and room allocation.
• Coordinate with housekeeping, food & beverage and other departments for smooth service delivery.
• Monitor occupancy, daily revenue reports and operational performance to maximise profitability.
• Maintain compliance with hotel policies, safety procedures and industry standards.
• Prepare staff schedules, conduct performance evaluations and support employee development.

Required profile

• Bachelor’s degree or diploma in Hospitality Management or related field.
• 3–5 years of front‑office experience, preferably in a luxury or five‑star hotel.
• Strong leadership, communication and interpersonal abilities.
• Excellent customer‑service and problem‑solving skills.
• Professional appearance, attention to detail and ability to work under pressure.
• Flexibility to work shifts, weekends and public holidays.

Required skills

• Proficiency with hotel management systems such as Opera PMS or similar software.