Front Office Supervisor

About the role

The Front Office Supervisor will lead the front desk team at MGallery Nairobi Gigiri, ensuring seamless check‑in and check‑out experiences and delivering exceptional guest service in a fast‑paced boutique hotel environment.

Key responsibilities

• Supervise, train and motivate Guest Service Agents, ensuring compliance with Accor brand standards.
• Handle guest inquiries, resolve complaints promptly and escalate complex issues to the Front Office Manager.
• Oversee daily front desk operations, including cash handling, key control and report generation.
• Manage room inventory in coordination with reservations and housekeeping.
• Maintain a clean, organized front desk area and adhere to safety and security protocols.
• Collaborate with Housekeeping, F&B, Concierge and Maintenance to ensure smooth guest experiences.

Required profile

• College graduate from an accredited institution.
• Minimum one year of experience in a Front Office Supervisor or equivalent supervisory role within hospitality.
• Proven ability to lead front‑line teams in a high‑volume, guest‑facing environment.
• Strong communication and interpersonal skills.

Required skills

• Proficiency with hotel property management systems (PMS).
• Competence in standard office software applications.