General Manager – Boutique Safari Hotel/Lodge

About the role

We are looking for a dynamic, hands‑on General Manager to lead a boutique safari hotel/lodge located in Amboseli and Maasai Mara. The role combines strategic leadership with day‑to‑day operational oversight to deliver exceptional guest experiences and sustainable business growth.

Key responsibilities

• Develop and implement the hotel’s strategic and operational plans.
• Drive revenue growth, profitability, and market positioning.
• Oversee all departments – Front Office, Housekeeping, F&B, Maintenance, Finance, Security, and Sales & Marketing.
• Manage budgets, monitor P&L, and enforce cost‑control measures.
• Enhance guest satisfaction, handle feedback, and promote loyalty.
• Build relationships with tour operators, travel agents, NGOs, and government agencies.
• Recruit, coach, and develop high‑performing teams while fostering a culture of service excellence.
• Ensure compliance with hospitality regulations, health & safety standards, and sustainability practices.
• Engage with local communities and represent the hotel in industry forums.

Required profile

• Proven senior management experience in hotels or lodges, preferably boutique or safari properties.
• Strong commercial acumen with a track record of driving revenue and profitability.
• Excellent leadership and people‑development skills.
• Ability to analyse market trends and identify growth opportunities.
• Commitment to high service standards, sustainability, and community engagement.

Required skills

• Financial budgeting and P&L management.
• Revenue management (ADR, RevPAR, occupancy optimisation).
• Operational oversight across all hotel departments.
• Strategic planning and business development.
• Compliance with hospitality regulations and health & safety.

What we offer

• Competitive salary KES 70,000‑100,000 per month, commensurate with experience.
• Opportunity to lead a flagship safari property in world‑renowned wildlife destinations.
• Supportive environment focused on professional growth and sustainable tourism.