General Manager - Hotel

About the role

Brites Management Services is recruiting a General Manager for a full-time hotel position. The role covers overall leadership of hotel operations, commercial and financial performance, guest experience, people management and stakeholder relations.

Key responsibilities

• Provide overall leadership across all hotel departments, set objectives, KPIs and performance expectations for Heads of Department, and resolve complex operational issues.
• Maximise revenue, occupancy and profitability through strategies covering corporate, conference, events, rooms and F&B business, and monitor market trends and competitor activity.
• Own the hotel's financial performance and approved budgets, monitoring revenue, costs, payroll and procurement, and work with Finance on reports, forecasts and budgets.
• Drive cost control while maintaining service quality, and champion a guest-focused culture by monitoring feedback, complaints and satisfaction.
• Lead and develop the management team, support recruitment, training and succession planning, and hold managers accountable for operational and financial KPIs.
• Build relationships with corporate clients, owners, partners, suppliers and regulators, represent the hotel at industry events, and develop strategic partnerships.
• Ensure compliance with statutory, health, safety, environmental and licensing requirements, and manage operational and commercial risks.

Required profile

• Degree in Hospitality Management, Business Administration or a related field.
• 8+ years of progressive hotel management experience with strong senior leadership.
• Proven experience managing Heads of Department and multiple departments in a full-service property.
• Demonstrated experience in commercial management, revenue generation and cost control.
• Experience managing a sizeable hotel or conference-oriented property is highly preferred.

Required skills

• Strong understanding of hotel operations: Rooms Division, F&B, Sales & Marketing, Engineering and support functions.
• Knowledge of hotel PMS/POS systems and management reporting is an added advantage.

Candidates apply by sending their CV to the employer; interviews are held on a rolling basis until the position is filled.