Human Resource Shared Services Specialist

About the role

Teleperformance is looking for a highly organized and detail-oriented Human Resource Shared Services Specialist based in Nairobi (Westlands). The role covers payroll processing, employee records, benefits administration, disciplinary matters, policy management and HR projects.

Key responsibilities

• Payroll: ensure accurate payroll, work with Finance & Payroll partners on payments and grievance resolution, interpret pay slips, mark attendance in real time and authorize payroll changes such as corrections, HELB deductions and bank account updates.
• Anniversary appraisals: run annual appraisals for agents and non-agents, address grievances and ensure salary calculations and anniversary letters are issued on time.
• Medical insurance: enroll employees in medical cover, group life and WIBA, validate and pay premiums on time, handle member additions and deletions, and advise the Wellness team on health and safety programs.
• Disciplinary management: handle cases of non-compliance with HR policies and labour laws, chair disciplinary meetings and maintain a disciplinary tracker.
• Policies and guidelines: maintain HR policies and the employee handbook, plan and track the HRSS team's objectives, and advise employees and managers on HR policies.
• HR projects: manage the HR Management System, train new joiners, keep HR databases accurate and up to date, and oversee HRSS projects as assigned.
• Contract management: administer employment contracts, personal files and monthly file audits, and support transfers and promotions.
• Leave management: keep leave records updated and report on compliance with leave policies.
• Personal administration: safeguard HR data, maintain the Staff Master Database, collect new joiner data, and oversee exit interviews and the BGV process.

Required profile

• Minimum 2 years of experience in HRSS.
• Diploma or degree in HR.
• Active IHRM membership.
• Excellent organization, attention to detail and interpersonal skills, able to handle sensitive and confidential situations professionally.
• Excellent verbal and written communication skills.