Innovation Officer

About the role

Living Goods is looking for an Innovation Officer in Kisumu, Kenya, reporting to the Director Program Delivery and to the Global Innovations Lead. The role supports the implementation and monitoring of innovation initiatives within Living Goods' Technical Assistance (TA) model, acting as a link between the Global Support Function and the Country Program Team. It works with the global innovation team and country program teams to test and adapt approaches that improve community health systems, service delivery and program effectiveness.

Key responsibilities

• Identify and document priority challenges and opportunities for innovation, and take part in human-centered design and systems thinking approaches
• Support design workshops, user research, ideation sessions and rapid prototyping, and help turn ideas into pilots with objectives, theories of change, metrics and risk considerations
• Work with the Digital Health, Innovation team and PEI teams on testing digital, data and AI-enabled solutions
• Coordinate day-to-day implementation of pilots, track progress against milestones, and work with MEL teams on data collection and analysis
• Document implementation experiences and user feedback, and support scaling, integration and cross-county learning exchanges
• Engage with innovation partners, research institutions and government stakeholders, and prepare concept notes, reports and presentations
• Maintain innovation knowledge resources and support capacity strengthening of program and field teams

Required profile

• Bachelor's degree in a health-related discipline, Project Management, Design Thinking, Development Studies, Information Systems or a related field
• At least five years of experience in program innovation, health systems strengthening, technology for development or adaptive program delivery
• Proven experience designing, implementing and evaluating pilots or user-centered interventions in complex, resource-constrained settings
• Experience with government counterparts, digital health platforms, donors or research institutions is an advantage

Required skills

• Human-centered design and systems thinking
• Innovation and project management
• Stakeholder engagement and co-creation facilitation
• Evidence generation and data-driven decision-making
• Strong analytical, facilitation, synthesis and documentation skills, and excellent written and verbal communication