IT Specialist - Advisory and Support

About the role

GNP Global Business Consultants offers strategic advisory and operational support to clients across many industries. Its IT Specialist is accountable for the reliable, secure and well-documented operation of GNP's internal technology environment while also delivering practical IT and digital advisory services to clients. The role covers end-user support, cloud and workplace technology, identity and access, networks, endpoint security, data protection, vendor coordination and client project delivery, with occasional client meetings and site visits and travel within Kenya.

Key responsibilities

• Internal IT operations: first-line support for laptops, mobiles, printers and software; account and access management with MFA and least privilege; workstation setup and endpoint protection; network, Wi-Fi and internet monitoring; backup and recovery testing; IT asset register; IT policies aligned with the Data Protection Act, 2019; monthly IT status report to the Head of Business Development.
• Client advisory: assess clients' IT systems and security practices, give evidence-based recommendations, advise on business software, cloud services and vendors, support projects such as migration and rollout, provide training and adoption support, and protect client confidentiality.
• Business development: contribute technical content to proposals and quotations, advise on process automation and AI-enabled tools, and build reusable checklists, reports and toolkits.
• Other duties assigned from time to time.

Required profile

• Bachelor's degree in IT, Computer Science, Information Systems or a related field, or equivalent experience.
• At least three years in IT support or administration, preferably in consulting or professional services; client advisory experience is an advantage.
• Able to scope work, manage deadlines, coordinate with clients and vendors, and write and speak clearly about technical matters.

Required skills

• Windows and macOS; Microsoft 365 and/or Google Workspace administration; user and device management; networking; backup and recovery; endpoint protection.
• Identity and access management, MFA, patching, incident handling and secure data practices.
• Familiarity with Kenya's Data Protection Act, 2019.