Merchant Fraud Monitoring Analyst

About the role

A client in the banking sector is hiring a Merchant Fraud Monitoring Analyst in Nairobi, reporting to the Manager, Fraud Risk Management. The analyst monitors merchant activity continuously to spot potential fraud, non-compliance or abnormal patterns and takes decisive action to protect the bank, its customers and the payments ecosystem. The role is full-time, contract staff, available immediately.

Key responsibilities

• Monitor transactions, merchant activity and ATM operations to identify suspicious or unusual activity, investigate flagged transactions and act on detected fraud risks or scams.
• Oversee merchant and third-party agent activities by reviewing transactions, business operations, websites, products and services for compliance with scheme rules and legal requirements.
• Monitor merchant screening and payment intelligence alerts, support fraud investigations, report suspicious activity and recommend ways to reduce fraud, chargebacks and operational risk while staying compliant with Central Bank regulations and card scheme rules.
• Maintain accurate records and reports of suspicious activities and investigation outcomes, and ensure data quality in acquiring systems.
• Work with internal teams and external industry bodies to obtain information, give fraud and chargeback guidance and support regulatory and industry reporting.

Required profile

• Bachelor's degree in Finance, Criminology, Business or a related field.
• Minimum 2-3 years of experience in fraud monitoring, risk management or banking operations.
• Familiarity with payment system regulations and anti-money laundering (AML) practices.

Required skills

• Strong analytical and investigative skills, with the ability to spot patterns in large datasets.
• Proficiency in fraud detection software and data analysis tools.
• Excellent communication skills for reporting and cross-departmental coordination.
• Ability to work independently and meet tight deadlines.