Network Support Engineer – Rack & Stack & AP Refresh

About the role

We are seeking two experienced Network Support Engineers to provide on‑site rack‑and‑stack and hands‑and‑feet assistance for a network infrastructure refresh in Nairobi. The assignment is a full‑day activity on either 2 July 2026 or 3 July 2026, covering switch installation, access‑point replacement and repositioning, and Wi‑Fi validation.

Key responsibilities

• Rack and stack new network switches while unmounting existing ones.
• Mount one new Access Point (AP) as a direct replacement and reposition three existing APs.
• Manage patch panels, organize and label cables, and label all newly installed devices.
• Connect APs to the new switches, provide console connectivity for remote configuration, and support user‑acceptance testing.
• Perform Wi‑Fi functionality testing, site survey, and final failover testing to ensure network stability.
• Decommission old switches and APs, place removed equipment in designated boxes, and document all activities for customer sign‑off.

Required profile

• Proven experience in network rack‑and‑stack and switch installation.
• Ability to work safely at ceiling heights of approximately 3.5 m using ladders.
• Strong communication skills to coordinate with remote network SMEs and customers.

Required skills

• Network Rack & Stack Activities
• Network Switch Installation & Replacement
• Wireless Access Point (AP) Installation & Repositioning
• Structured Cabling & Patch Panel Management
• Hands & Feet Support
• Console Connectivity & Remote Engineer Assistance
• Wi‑Fi Site Survey & Validation
• Network Device Labeling & Documentation
• Basic Network Troubleshooting