NGIS Reservation Agent

About the role

Amentum is seeking an NGIS Reservation Agent to support Navy Gateway Inns & Suites on Diego Garcia. The role involves managing guest reservations, providing excellent customer service, and ensuring compliance with Navy lodging standards.

Key responsibilities

• Manage guest reservations for Navy Gateway Inns & Suites (NGIS), ensuring accuracy, professionalism, and adherence to Navy lodging standards.
• Process check‑ins, check‑outs, cancellations, modifications, and special requests using approved lodging management systems.
• Assist guests with room availability, policies, amenities, and general inquiries, delivering exceptional service.
• Maintain accurate reservation records, occupancy reports, and daily logs in line with NGIS procedures.
• Coordinate with housekeeping, maintenance, and management to ensure room readiness and timely resolution of guest needs.
• Verify eligibility for military, government, and authorized civilian guests.
• Handle payments, receipts, and financial transactions according to established guidelines.
• Communicate guest issues, facility concerns, and operational updates to supervisors and Navy leadership.
• Support front‑desk operations, including phone coverage and administrative tasks.
• Ensure compliance with safety, environmental, and quality standards across all NGIS operations.

Required profile

• 1‑3 years of experience in reservations, hospitality, customer service, or lodging operations.
• High school diploma or equivalent (preferred).
• Valid passport with at least one year of validity beyond the hire date.
• Ability to meet and maintain contract medical requirements for the assignment.
• Ability to obtain and maintain facility credentials/authorizations.

Required skills

• Proficiency with lodging/reservation management systems.