NGIS Reservation Agent

About the role

The NGIS Reservation Agent will support a unique U.S. Navy lodging program on Diego Garcia, managing guest reservations for the Navy Gateway Inns & Suites (NGIS) and ensuring compliance with Navy standards.

Key responsibilities

• Process check‑ins, check‑outs, cancellations, modifications, and special requests using approved lodging management systems.
• Provide exceptional customer service, assisting guests with room availability, policies, amenities, and general inquiries.
• Maintain accurate reservation records, occupancy reports, and daily logs in accordance with NGIS procedures.
• Coordinate with housekeeping, maintenance, and management teams to ensure room readiness and timely resolution of guest needs.
• Verify eligibility requirements for military, government, and authorized civilian guests.
• Handle payments, receipts, and financial transactions following established guidelines.
• Communicate effectively with supervisors and Navy leadership regarding guest issues, facility concerns, and operational updates.
• Support front desk operations, including phone coverage, guest assistance, and administrative tasks.
• Ensure compliance with safety, environmental, and quality standards across all NGIS operations.

Required profile

• 1‑3 years of experience in reservations, customer service, hospitality, or lodging operations.
• High school diploma or equivalent preferred.
• Valid passport with at least one year validity beyond hire date and ability to obtain required visas.
• Ability to meet contract medical, security, and credentialing requirements for a remote overseas assignment.
• Proficiency in English sufficient to perform contract duties and follow emergency procedures.