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This job expired on 31/08/2026. It no longer accepts applications.
On-site Supervisor – Nairobi, Kenya
Solvo Global · Comté de Nairobi
Job description
About the role
We are seeking an experienced on‑site Supervisor to lead a customer‑service team in Nairobi. The role involves driving performance, ensuring service quality, and maintaining strong client relationships within a BPO environment.
Key responsibilities
- Lead, coach and manage a team to achieve KPIs and performance targets.
- Monitor productivity, attendance and service quality.
- Provide feedback, training and performance coaching.
- Analyze reports and performance metrics to drive improvements.
- Handle escalations and maintain strong client relationships.
- Ensure compliance with company policies and quality standards.
Required profile
- Previous experience as a Supervisor, Team Leader or similar leadership role.
- Experience managing teams in a BPO, call centre or customer‑service environment.
- Bachelor’s degree preferred.
Required skills
- Advanced Excel
- Data analysis
- Reporting and KPI tracking
What we offer
- Salary KES 85,000 per month plus transport allowance.
- Full Kenyan contract with statutory benefits.
- Monday‑Friday schedule, 45 hours per week (U.S. time zones).
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Solvo Global
Comté de Nairobi
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