Operations Manager – Forex Bureau, Nairobi

About the role

A well-established and reputable Forex Bureau, committed to providing seamless foreign exchange services to its clients, is looking for an experienced and dynamic Operations Manager. The role covers the overall operations of the bureau, including compliance with regulatory requirements, process optimization and improved customer service. The vacancy is advertised by Summit Recruitment & Search, a recruitment and executive search agency based in Kenya.

Key responsibilities

• Oversee day-to-day operations of the Forex Bureau, ensuring smooth transactions and adherence to company policies.
• Ensure full compliance with regulatory requirements set by the Central Bank and other governing bodies.
• Implement and monitor operational policies and procedures to improve efficiency and mitigate risks.
• Develop Standard Operating Procedures (SOPs) and KPIs to ensure consistency, accountability and compliance across all activities.
• Monitor market trends and advise on currency fluctuations and risk management strategies.
• Oversee customer service delivery to ensure a seamless and professional client experience.
• Prepare and analyze operational reports, identify areas for improvement and implement corrective measures.
• Coordinate internal audits and ensure proper documentation of all financial and operational transactions.

Required profile

• Bachelor's degree in Finance, Business Administration, Economics or a related field.
• At least 5 years of experience in a similar role within the financial services industry, preferably in a Forex Bureau.
• Proven leadership and team management experience.

Required skills

• Strong knowledge of foreign exchange operations, regulatory compliance and risk management.
• Excellent analytical and problem-solving skills.
• Proficiency in financial and operational reporting.