Product Innovation & Design Officer

About the role

This role focuses on developing and managing new products, enhancing visual displays and ensuring that new and existing products, especially slow movers, achieve a strong return on investment. It suits someone who blends innovation with retail practicality and knows what sells in a fast-paced environment. The position is based in Westlands, Kenya.

Key responsibilities

• Develop and test new retail and travel-centric products such as travel kits, wellness packs and tech accessories tailored to the airport customer base.
• Design and implement attractive product displays across all terminals to capture attention and maximise impulse buys.
• Create and run mini-campaigns, bundle strategies, staff incentives or repositioning tactics to revive slow-selling stock.
• Track the performance of new products and adjust pricing, placement or packaging to ensure profitability.
• Observe customer behaviour, gather team feedback and carry out competitor checks to inform product choices.
• Work with the sales team to highlight product benefits, introduce upselling techniques and build product knowledge.
• Maintain a product innovation calendar aligned with passenger trends, travel seasons and flight schedules.
• Stay up to date with industry trends, materials and technologies, and ensure displays comply with security regulations and operational protocols.

Required profile

• Degree or diploma in Product Design, Business Management, Marketing or a related field.
• Minimum 3 years of experience in product development, retail operations or visual merchandising; airport or FMCG experience is a plus.
• Strong eye for design, retail trends and visual storytelling.
• Ability to analyse sales data and turn it into actionable strategies.
• Hands-on, adaptable and proactive in a high-pressure, fast-moving environment.
• Excellent communication and collaboration skills across teams and shifts.