Product Management Analyst

About the role

Softgic is looking for a Product Management Analyst in Nairobi to support the delivery and execution of technology solutions across multiple platforms and business initiatives. The role works closely with business stakeholders, Product Management and Software Development teams to gather and analyse requirements, define solutions and turn business needs into user stories, acceptance criteria, functional requirements and technical documentation. It involves collaborating with distributed development teams and managing several initiatives at once.

Key responsibilities

• Create user stories in Jira or Azure DevOps and gather, analyse and document business and technical requirements.
• Define acceptance criteria, user personas, functional and non-functional requirements and process flows.
• Translate business needs into clear requirements for development teams and explain complex technical concepts to technical and non-technical stakeholders.
• Manage and prioritise product backlogs, organising requirements into epics, features and user stories.
• Work with onshore, nearshore and offshore development teams and support platform adoption through documentation and functional guidance.
• Maintain technical and end-user documentation and use knowledge of API development and SQL Server to support platform initiatives.
• Use API testing tools such as Postman or Bruno to validate integrations, and read C# code when needed.
• Identify improvements to product delivery processes and stay current with technologies and best practices.

Required profile

• Experience as a Product Management Analyst, Business Analyst, Technical Business Analyst, Product Analyst or in a similar technology-focused role.
• Strong experience creating and managing user stories, acceptance criteria, functional requirements and NFRs.
• Bachelor's degree in Computer Science, Information Systems, Business, Engineering or a related field preferred.
• Ability to work with distributed teams and manage multiple priorities at once.

Required skills

• Jira and/or Azure DevOps; hands-on backlog management.
• Solid understanding of API development and integrations, and experience with SQL Server.
• API testing tools such as Postman, Bruno or similar.
• Ability to read and understand C# code.
• Proficiency with Microsoft 365 tools, including Outlook and Teams.