This job is no longer available
This job expired on 06/09/2026. It no longer accepts applications.
Product Support Consultant – Water Solutions (Remote)
SupportYourApp · Nairobi
Job description
About the role
SupportYourApp is looking for a Product Support Consultant to join its global team. You will work remotely, assisting customers of water‑solution products across multiple industries, and help ensure a smooth purchase and usage experience.
Key responsibilities
- Provide outstanding customer support via email and phone.
- Answer product‑related inquiries and guide customers through the purchase process.
- Stay current with product updates and troubleshoot technical issues.
- Maintain a deep understanding of client solutions and meet performance KPIs.
- Collaborate with developers and cross‑functional specialists to resolve complex problems.
Required profile
- Fluent English (C1 level) – both written and spoken.
- At least 1 year of experience in customer support.
- Strong verbal communication and analytical thinking.
- Detail‑oriented, proactive, and responsible attitude.
- Reliable personal computer (minimum 8 GB RAM) and stable internet connection (≥50 Mbps download, ≥40 Mbps upload).
Required skills
- Technical troubleshooting
What we offer
- Flexible schedule and fully remote work.
- Compensation in USD.
- Inclusive international environment with no time‑tracking requirements.
- Opportunities for professional development and referral rewards.
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SupportYourApp
Nairobi