Project Administrator - Chinese Speaking

About the role

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating across the East African region (Uganda, Kenya, Tanzania, Rwanda and South Sudan). On behalf of its client, it is recruiting a competent, skilled and experienced Project Administrator to work in Nairobi, Kenya. The role covers customer service, account administration and overall responsibility for the financial performance of the account(s) handled.

Key responsibilities

• Handle customer inquiries, requests and complaints by phone, email, in person and via chat, giving accurate and timely information and guidance.
• Deal with product information, pricing, orders, delivery, billing and returns, and escalate complex issues to the right teams or managers.
• Ensure service meets the SLA and contracted pricing, and follow procedures for complaints and feedback, resolving disputes as per B2B contract provisions.
• Maintain records of customer interactions, transactions and resolutions, and collaborate with sales, operations and technical support teams.
• Negotiate with clients on new business opportunities and manage business and operational risks proactively.
• Provide administrative support such as requisitions, payrolls and recruitment.
• Prepare timely and accurate project reports for clients and internal stakeholders.
• Stay up to date on product knowledge, company policies and industry developments, and take part in training and professional development.

Required profile

• Bachelor's degree from a recognized university in customer/international relations, engineering or a business-related course.
• At least 5 years of experience in a similar or closely related role.
• Proven experience in office administration, customer service or related roles.
• Experience in a medium to large production, processing or manufacturing company.
• Working knowledge of EHS in the production/processing/manufacturing industry.
• Strong people management, communication and interpersonal skills; analytical, with attention to detail and ability to multitask.
• An added advantage: experience in a human resource outsourcing setting.

Applicants apply through the application link provided in the original posting; only shortlisted candidates will be contacted.