Receptionist / Front Office

About the role

The Receptionist / Front Office will be the first point of contact for patients, visitors and stakeholders at Jordan Hospital, ensuring a welcoming and professional experience. This full‑time position manages front desk operations, directs inquiries and supports overall administrative activities.

Key responsibilities

• Welcome and attend to patients, visitors and clients professionally.
• Receive, screen and direct telephone calls and respond to inquiries.
• Register and direct patients to the appropriate hospital departments.
• Provide accurate information about hospital services, operating hours and procedures.
• Schedule appointments and support patient flow and front office coordination.
• Maintain accurate visitor records, appointment logs and other administrative documents.
• Handle incoming and outgoing correspondence and emails.
• Maintain a clean, organized and welcoming reception area.
• Protect patient confidentiality and comply with hospital policies.
• Support customer service initiatives and handle patient concerns courteously.
• Assist with basic digital marketing and communication activities when required.

Required profile

• Diploma in Business Administration, Office Administration, Customer Service or related field.
• Minimum 2–3 years experience in a receptionist or front office role.
• Professional presentation, strong communication and interpersonal skills.
• Well‑presented, customer‑oriented and able to maintain confidentiality.

Required skills

• Proficiency in Microsoft Office applications, especially Word and Excel.
• Basic digital marketing skills (advantageous).