Recreation & Guest Experience Manager

About the role

A premium resort in Diani, Kenya, is looking for a Recreation and Guest Experience Manager to lead the design and delivery of world-class recreational, wellness and entertainment programmes. The role creates immersive, revenue-generating guest experiences that raise satisfaction, drive engagement and position the resort as a leading lifestyle destination.

Key responsibilities

• Develop and implement trend-driven recreation and entertainment programmes that draw on local culture, nature and tailored experiences for different guest segments.
• Drive high guest participation through engaging activity schedules, personalised interactions and continuous improvement based on guest feedback.
• Design and run wellness offerings such as fitness, mindfulness and spa-integrated programmes.
• Plan and deliver entertainment and social events, covering scheduling, staging and guest experience.
• Manage recreational facilities and introduce modern sports and adventure activities.
• Identify revenue-generating opportunities through premium experiences, packages, events and strategic partnerships.
• Lead, train and inspire the recreation team, fostering creativity and exceptional guest service.
• Ensure compliance with safety standards and operational policies, and use digital platforms and social media to promote activities.

Required profile

• Bachelor's degree in Hospitality Management, Tourism, Sports Management, Recreation Management or a related field.
• At least 5 years' experience in recreation, entertainment or guest experience management within a resort or hospitality setting.
• Proven track record of designing and running innovative guest experiences and events.
• Strong leadership skills and the ability to manage and develop high-energy teams.
• Solid knowledge of wellness, lifestyle and hospitality trends, including digital and social media engagement.
• Knowledge of health, safety and risk management standards in recreational operations.