Rooms Division Manager - High-End Resort, South Coast Kenya

About the role

A high-end resort on the South Coast of Kenya is looking for an experienced Rooms Division Manager, based on the South Coast. The role covers the strategic leadership, operational excellence and financial performance of the Rooms Division, which includes Front Office, Housekeeping and Reservations. It ensures seamless guest experiences, optimal room inventory use, cost control, service quality and compliance with brand standards, internal controls and statutory requirements.

Key responsibilities

• Lead and coordinate Front Office, Housekeeping and Reservations for smooth operations and consistent service across the guest journey.
• Oversee front desk, guest relations, arrivals and departures, VIP handling, complaint resolution and service recovery.
• Ensure high standards of cleanliness, room readiness, public area presentation and housekeeping quality controls.
• Manage reservations and room inventory, keeping bookings accurate, rates intact and occupancy and revenue optimised.
• Enforce SOPs, operational controls, audits and compliance with health, safety, legal and company standards.
• Manage Rooms Division budgets, cost controls, payroll efficiency and financial performance against targets.
• Lead, coach and develop the Rooms Division team, covering staffing, training, performance management and discipline.
• Monitor KPIs such as guest satisfaction, reputation scores, occupancy, ADR/RevPAR, turnaround times and audit results.

Required profile

• Bachelor's degree in Hospitality Management, Hotel Administration or a related field.
• 7 years' Rooms Division experience, including at least 5 years in a managerial role.
• Strong Front Office and Housekeeping background with exposure to reservations and revenue.
• Proven experience in a resort or high-volume hospitality environment.
• Strong leadership, people management, operational and financial acumen, and commercial, data-driven decision making.

Required skills

• PMS systems (Opera or similar)
• MS Office and reporting tools

The vacancy is advertised by Summit Recruitment & Search, a recruitment agency in Kenya. Applicants are contacted directly; those who do not hear back within two weeks are not shortlisted for this role.