Relationship Executive

About the role

Old Mutual is seeking a Relationship Executive to manage and grow its portfolio of intermediaries and client relationships. You will act as the primary point of contact, ensuring a superior experience for both brokers and end‑customers while supporting the company’s growth objectives.

Key responsibilities

• End‑to‑end proactive management of intermediaries and customer relationships for assigned schemes.
• Deliver a superior customer experience and track performance against the OM Customer Service Charter, NPS and NES targets.
• Contribute to profitable portfolio growth through retention and competitive pricing of renewal/tender business.
• Provide market intelligence, manage costs, and support premium collection, excess and undertakings.
• Adhere to all processes, procedures and controls, and promote automation initiatives among clients and intermediaries.
• Collaborate with internal departments and undertake any additional duties assigned by management.

Required profile

• 2‑3 years of experience in the insurance industry, preferably in client servicing.
• Proven experience handling SME or corporate client portfolios.
• Strong sales background with excellent report writing, communication and interpersonal skills.
• University graduate in a business‑related discipline (e.g., Finance, Business Administration, Marketing, Economics).

Required skills

• Health Benefit Plans Management
• Key Accounts Management

What we offer

• Opportunity to work with a leading African financial services group.
• Professional development and training on automation tools.
• Collaborative and inclusive work environment.