Relationship Manager – Youth Banking

About the role

Equity Bank is hiring a full-time Relationship Manager for its Youth Banking portfolio in Nairobi. The role leads growth and development of the youth banking portfolio by expanding customer acquisition, deepening primary banking relationships and driving digital adoption. It builds strategic partnerships across youth-focused ecosystems, delivers relevant financial solutions and grows sustainable deposits, quality lending and revenue, while supporting young customers throughout their financial journey.

Key responsibilities

• Develop and execute strategies to acquire, activate and grow the youth banking portfolio and build sustainable primary banking relationships.
• Drive customer engagement, retention and relationship deepening through tailored banking solutions.
• Accelerate digital onboarding and adoption of mobile banking, wallets and self-service channels through targeted campaigns.
• Drive responsible lending to young entrepreneurs, creators and gig-economy participants within approved credit policies and risk appetite.
• Build relationships across the creator economy, entertainment, sports, entrepreneurship and technology ecosystems.
• Convert youth income streams into sustainable deposits and transaction flows.
• Promote cards, bancassurance, savings, investments and other financial solutions to grow non-funded income.
• Support youth customers' transition into broader retail, SME and mainstream banking propositions.
• Coach branch teams and Relationship Managers on product knowledge and sales enablement.
• Ensure compliance with KYC, credit, fraud prevention, consumer protection and conduct requirements.

Required profile

• Bachelor's degree in Business, Finance, Marketing or a related field; Master's degree or membership in a recognised professional body is a plus.
• 6 to 8 years in retail, SME or relationship banking with a record of deposit and lending growth.
• Digital banking fluency and a data-driven approach to portfolio management.
• Experience in the youth, creator or gig economy is an added advantage.

Required skills

• Retail, SME and relationship banking product knowledge.
• Credit judgement and portfolio quality management for non-traditional income profiles.
• Sales leadership, coaching and branch enablement.
• Influencing and collaboration across branches, Credit, Risk and Digital teams.

The application is made through the corporate staffing partner's online application form.