Restaurant Supervisor

About the role

A growing hospitality establishment in Kileleshwa, Nairobi is looking for a hands‑on and experienced Restaurant Supervisor to support the smooth running of daily restaurant operations. The successful candidate will supervise the restaurant team, maintain service standards, support customer satisfaction and ensure that daily operations run efficiently.

Key responsibilities

• Supervise and coordinate restaurant staff during daily operations.
• Ensure customers receive professional, efficient and friendly service.
• Monitor staff attendance, punctuality, grooming and conduct.
• Coordinate front‑of‑house activities and ensure smooth service flow.
• Monitor cleanliness, hygiene and general presentation of the restaurant.
• Support proper handling of customer orders and service issues.
• Respond to customer complaints and ensure appropriate resolution.
• Monitor stock usage and report shortages or operational concerns.
• Coordinate with kitchen and service teams to minimise delays and errors.
• Support opening and closing procedures and follow established operational procedures.

Required profile

• Previous experience in a restaurant, hotel, food‑service or hospitality environment.
• Strong team supervision and customer‑service skills.
• Confidence managing staff in a busy service environment.
• Good communication and problem‑solving abilities.
• Organised, responsible and hands‑on attitude.
• Willingness to work shifts, weekends and public holidays as required.
• Understanding of hospitality service standards and workplace hygiene.