Sacco Assurance Supervisor

About the role

United Winners Sacco is hiring a full-time Sacco Assurance Supervisor in Nairobi. The role drives insurance sales and portfolio growth, supervises the assurance team and ensures efficient policy administration, regulatory compliance and good customer service.

Key responsibilities

• Develop and implement strategies to achieve sales, commission income and client retention targets.
• Identify members' insurance needs, recommend suitable solutions and promote insurance uptake across SACCO branches and service channels.
• Supervise and coach assurance staff and agents to achieve agreed targets.
• Oversee policy applications, renewals, premium collection and records management.
• Coordinate claims documentation and follow up with insurers for timely resolution.
• Manage relationships with underwriters and other partners, and resolve escalated customer complaints.
• Monitor premiums and commissions, reconcile records and prepare performance reports.
• Ensure compliance with insurance requirements, internal policies and customer data confidentiality standards.

Required profile

• Bachelor's degree in a related field.
• Certificate of Proficiency (COP) in Insurance from the College of Insurance, which is mandatory.
• At least three years' experience in insurance sales, business development or agency operations.
• A Diploma in Insurance is an added advantage.