Sales Account Manager (SACCO)

About the role

Sybyl is looking for a seasoned Account Manager to drive growth in the SACCO sector in Kenya. The role focuses on managing existing SACCO customer accounts, deepening relationships and developing new business by positioning SYBYL's IT products and services as enablers of operational efficiency, compliance and member-centred innovation. It is a full-time management-level position based in Nairobi.

Key responsibilities

• Manage and grow existing SACCO customer accounts, ensuring high satisfaction and retention.
• Identify and develop additional business opportunities with current SACCO clients.
• Prospect, qualify and acquire new SACCO accounts in line with the company's growth strategy.
• Own the full sales cycle, from prospecting and solution presentations through proposals, negotiations and payment follow-up.
• Work toward quarterly and annual sales targets, reporting pipeline and performance regularly.
• Build strong relationships with key decision-makers and influencers within SACCOs.
• Collaborate with pre-sales, technical, delivery and finance teams to meet customer expectations.
• Maintain accurate records of opportunities, activities and customer interactions in the CRM or designated systems.

Required profile

• Minimum 5 years' experience in IT products and services sales, specifically in the SACCO or financial services space.
• Minimum 5+ years of account management experience with a track record of growing key accounts.
• Demonstrated success meeting or exceeding sales targets in a B2B / enterprise environment.
• Experience working with SACCOs in Kenya; wider East Africa experience is an added advantage.
• IT or business-related degree.
• Proven track record in both sales and account management in the SACCO or financial services sector.

Required skills

• Strong understanding of SACCO operations, regulatory environment and technology needs.
• Excellent relationship management, negotiation and presentation skills.
• Strong commercial acumen and ability to build compelling business cases for clients.
• Self-driven, results-oriented and comfortable working with minimal supervision.