Security Control Room & Systems Supervisor

About the role

LTWP is looking for a Security Control Room and Systems Supervisor to oversee the day-to-day operations of its Control Room and ensure effective monitoring and management of CCTV, access control, electronic guarding systems, two-way radio communication and vehicle tracking systems, supporting the company's security and safety objectives.

Key responsibilities

• Supervise Control Room operations and personnel, ensuring compliance with standard operating procedures and use of approved security platforms, dashboards and digital tools.
• Monitor electronic security systems (CCTV, access control, intrusion alarms, vehicle tracking) and coordinate real-time incident response with field teams, NPRs, Security and Site management, escalating issues per protocol.
• Check systems daily, log and follow up faults with IT through an incident management process, recommend upgrades, and keep accurate documentation, asset registers, configurations and change logs.
• Maintain backups, storage and disaster recovery alignment.
• Review and approve access requests, record incidents, system logs and visitor movements, and support investigations with video footage and system data.
• Ensure adherence to LTWP Security SOPs and HSE policies, and compile daily, weekly and monthly security reports.
• Take part in internal audits, risk assessments and emergency drills, providing system-based evidence and tracking findings to closure.
• Train and mentor Control Room Operators, lead refresher courses, and manage duty rosters for 24/7 coverage.

Required profile

• Minimum 5 years in a security control room environment, with at least 2 years in a supervisory role.
• Diploma in Security Management, ICT, Electronics or a related technical field.
• Proven experience with CCTV, access control, intrusion detection, guard patrol management, two-way radio and GPS tracking systems.
• Strong leadership and decision-making skills under pressure, and ability to train, mentor and motivate team members.

Required skills

• ICT literacy with basic troubleshooting.
• Excellent communication and report writing skills.