Service Business Salesperson (Elevator Maintenance Contracts)

About the role

KONE is looking for an energetic Salesperson – Service Business Hunter to join its Nairobi office, reporting directly to the Sales Manager – Service Business & Modernization. You will drive sales of annual recurring service contracts and modernization by turning leads into customers, improving sales flow efficiency and meeting targets. The role involves building relationships with existing and new customers and growing a portfolio of maintenance contracts and related digital services.

Key responsibilities

• Build and grow customer relationships in your assigned area and strengthen KONE's position with customers or in their market.
• Share leads and sales opportunities with the sales team (for example cross-selling).
• Keep customers satisfied and work with the team to resolve complaints.
• Update and manage customer and contact details, and find new sales opportunities beyond existing customers.
• Manage requests for quotes (RFQs) and meet sales goals for leads, orders and contracts while sticking to pricing targets.
• Ensure KONE's solutions fit customer needs, set prices and discounts within approved limits, and check that contracts match negotiation results.
• Track sales activities, tasks and visits (sales funnel), keep CRM reports accurate and on time, and collect market and competitor information.
• Help finance with payment collection and follow through on your personal sales plan.

Required profile

• A degree or higher diploma in Electrical or Mechanical Engineering, or a business-related course, is advantageous.
• Preferred: 2-5 years of technical experience in the elevator/escalator industry, or 2-5 years in construction, building materials and/or the customer industry.
• Experience with solution-selling methodology and selling complex technology solutions.
• Fluency in English is a must; a valid driver's licence is required.
• Willingness to travel in Kenya 30% of the time.

What we offer

• A dynamic, collaborative team with a clear job description and targets.
• Total reward elements, comprehensive learning and development programs, mentoring and coaching.
• Regular feedback through performance discussions and opportunities for individual development.