Shop Manager - Health & Wellness Store

About the role

The Shop Manager of a Health and Wellness Store in Nairobi oversees all aspects of daily operations so that the store runs smoothly and succeeds. The role calls for strong leadership, a passion for health and wellness products, and the ability to drive sales while keeping excellent customer service standards.

Key responsibilities

• Sales generation: develop and run sales strategies, analyse trends and customer data, report daily sales performance and use customer feedback to improve results.
• Product placement and merchandising: create strategies for product display, adjust offers to customer preferences and use visual displays to encourage cross-selling and impulse buys.
• Inventory management: assign shelf areas to staff, run a daily reorder process, audit stock, manage short-expiry goods, propose seasonal packaging deals and work with procurement on sourcing and pricing.
• Staff management: take part in recruitment, manage duty rosters, build training programmes, foster teamwork and handle performance issues fairly.
• Shop management: keep the store clean and well presented, enforce policies and report maintenance issues.
• Stakeholder relations: handle customer queries and complaints, align store goals with company objectives and comply with mall regulations.

Required profile

• Bachelor's degree in Sales & Marketing, Nutrition & Dietetics or a related field.
• Minimum 5 years of retail operations experience, including managing retail shops in a mall.
• Experience in beauty retail and health & wellness retail.
• Proven experience managing sales performance, inventory, merchandising and customer service teams.

Required skills

• Category management and merchandising
• Inventory management
• Customer relationship management
• Consultative selling
• Analytical and reporting skills