Shop Sales Associate – Westlands

About the role

LiveEasy is a growing home goods retailer and HORECA supplier serving customers in its Westlands shop, by chat and online. The Shop Sales Associate handles both walk-in customers and online enquiries, working in a sales team on a shift rota. The shop and online sales run Monday to Sunday, 7:30am to 7:00pm, including weekends and public holidays.

Key responsibilities

• Reply quickly and clearly to customer enquiries on WhatsApp and other online platforms and turn them into orders
• Greet and serve walk-in customers warmly and help them choose the right products
• Learn the products well enough to explain them clearly and recommend with confidence
• Meet and exceed sales targets
• Process orders and payments accurately
• Work closely with the shift team so no customer waits too long
• Keep the shop clean, organised and attractive
• Help with stock counts, deliveries and stock control

Required profile

• Trustworthiness: all shortlisted candidates undergo a background check
• A calm, sharp mindset under pressure and a willingness to keep learning
• Excellent written communication; confident speaking in English and Kiswahili
• Retail, sales or customer service experience is an advantage

Required skills

• Confidence with smartphones and basic computer work
• An interest in social media or digital marketing is an advantage

What we offer

• Base salary plus commission on every sale
• Training on products and sales skills
• A growing company and a team that rewards results

To apply, send a CV with a cover note answering two questions: which personal development book has helped you most and what did you learn and change; and tell about a time you set a hard goal and achieved it. Shortlisted candidates write customer replies live during the interview. Applications without answers to the two questions will not be considered. Deadline: 30 November 2026.