Telesales Agent

About the role

The Telesales Agent will advise potential customers on SunCulture’s range of products, aiming to boost profitability and sales revenue. The role involves a consultative selling approach, handling inquiries across multiple communication channels, and escalating complaints when needed.

Key responsibilities

• Achieve monthly KPIs including lead generation, lead conversion, sales targets and talk‑time, maintaining at least a 70% target achievement.
• Contact existing and prospective customers to provide accurate product information and explain technical features.
• Generate personal leads, maintain a robust pipeline, and ensure an 80% conversion rate from self‑generated leads.
• Make extensive outbound calls, adjust scripts to match customer needs, and meet daily talk‑time targets.
• Respond to customer correspondence via email, direct messages and phone, and follow up initial sales contacts.
• Conduct client or market surveys to assess customer experience and purchasing ability.

Required profile

• Excellent communication and interpersonal skills.
• Strong computer literacy and ability to use call management software.

Required skills

• Proficiency with the 3CX call system.