Teller Team Leader (Gujarati/Hindi Speaking)

About the role

Career Directions Limited is recruiting, on behalf of its client, a Teller Team Leader for a financial services organization in Nairobi (Parklands). The role supports the Branch Manager in keeping branch operations smooth, compliant and efficient, and leads frontline tellers and customer service officers. It is open to Kenyan nationals only, and fluency in Gujarati or Hindi is required.

Key responsibilities

• Oversee daily branch operations, cash flow, vault operations and teller allocations, and ensure timely reconciliations of vault cash, teller tills, petty cash and bank deposits.
• Supervise, coach and mentor tellers and customer service staff, conduct performance reviews and identify training needs.
• Resolve customer complaints promptly, collect customer feedback and support retention initiatives.
• Ensure compliance with Central Bank regulations, AML/CFT and KYC requirements, including teller audits, surprise cash counts and escalation of suspicious transactions.
• Prepare daily, weekly and monthly reports on cash, performance, compliance and staff matters.

Required profile

• Diploma or Bachelor's degree in Business, Finance, Economics, Banking or a related field.
• Minimum 3 years of supervisory experience in banking, forex bureau, microfinance, SACCO or another financial services environment.
• Fluent reading, writing and speaking of Gujarati, Hindi, Swahili and English; Kenyan nationality required.
• Desirable: experience supervising frontline teams and using banking or financial transaction systems.

Required skills

• Cash management and reconciliation, and knowledge of AML/CFT and KYC.
• Leadership, customer service and conflict resolution.
• Analytical thinking, attention to detail and ability to work under pressure.