Testing and Repairs Officer
Sunculture · Nairobi
Job description
About the role
The Testing and Repairs Officer is responsible for diagnosing and resolving after‑sale issues for SunCulture products, ensuring rapid and effective solutions for customers.
Key responsibilities
- Diagnose, repair, and coordinate the return of products and accessories from the field.
- Evaluate warranty status, advise customers on repair costs, and troubleshoot both remotely and onsite.
- Research and interpret blueprints, schematics, and wiring diagrams to resolve technical issues.
- Conduct quality assurance inspections, document corrective actions, and maintain ready‑to‑dispatch certified products.
- Generate daily, weekly, and monthly after‑sale reports and collaborate with engineering and call‑center teams.
Required profile
- Ability to manage after‑sale issues within a 48‑hour turnaround time.
- Proactive risk identification and team capacity management.
- Strong communication skills for ticketing, documentation, and stakeholder coordination.
Required skills
- Troubleshooting of solar products and accessories.
- Interpretation of blueprints, schematics, and wiring diagrams.
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Published 8 hours ago
Expires 4 weeks from now
8 views · 0 interested
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Sunculture
Nairobi
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