Tour Staff Administrator

About the role

The Tour Staff Administrator provides essential administrative and operational support to G Adventures' Tour Operations team. This role ensures that documentation, travel logistics, communications, and processes are accurately maintained, enabling smooth delivery of tours across the region.

Key responsibilities

• Compile, verify and organize pre‑trip documentation for Tour Staff (Chief Experience Officers).
• Maintain compliance records such as passports, driver’s licences, first‑aid certificates and background checks, tracking expiries.
• Update and audit physical and digital filing systems, transaction records, receipts and payment documentation.
• Maintain internal Tour Staff website and resource portals with current itineraries, trip planners and operational documents.
• Create, manage and archive Slack channels for tours, ensuring standard pre‑trip information is available.
• Upload approved Tour Staff schedules into internal systems (e.g., Polaris) and support routine system administration.

Required profile

• Strong attention to detail and ability to manage large volumes of documentation accurately.
• Experience supporting operational teams in a travel or tourism environment.
• Proactive and organized, capable of handling compliance tracking and record‑keeping.

Required skills

• Proficiency with internal system Polaris.
• Experience using Slack for communication and channel management.