Training Manager – Global Electric Business

About the role

The Training Manager will lead the global training agenda for Burn’s Electric business, ensuring consistent, effective, and commercially relevant training across markets. The role owns training content, standards, rollout, and performance tracking while guiding in‑country Training Officers.

Key responsibilities

• Develop and maintain the global Electric training strategy, standards and annual plan, and continuously improve training content for products, sales, onboarding and processes.
• Provide functional guidance and coaching to in‑country Training Officers, lead Train‑the‑Trainer programmes and maintain a global training calendar tracking rollout and completion.
• Ensure training enables teams to demonstrate product functionality, correct usage, PayGo processes and troubleshooting, and develop customer education tools to support adoption.
• Train teams on accurate carbon, climate and clean‑cooking messaging and incorporate updates from Carbon Excellence and Product teams.
• Define and track global training KPIs, report on performance, and drive at least two measurable improvement initiatives each quarter.

Required profile

• 5+ years of experience in Learning & Development, Training Management, Sales Enablement or related field.
• Proven experience designing and scaling training programmes across multiple markets.
• Strong project management, communication, stakeholder management and coaching abilities.
• Data‑literacy with ability to define KPIs and measure training effectiveness.

Required skills

• Adult learning principles and instructional design.
• Train‑the‑Trainer methodology.
• Project management tools and techniques.