Chief Operating Officer (COO) – Hospital Operations

About the role

The Chief Operating Officer will partner with the CEO to shape operational strategy, oversee all hospital functions and drive continuous improvement across the organization. This senior leadership position reports directly to the CEO and is pivotal in delivering high‑quality patient care while ensuring financial sustainability.

Key responsibilities

• Support the CEO in operational strategy, business planning and budgeting.
• Provide executive oversight of hospital operations, facilities, biomedical engineering and support services.
• Collaborate with Medical, Nursing, Finance and Risk teams to enhance patient experience, clinical governance and business continuity.
• Lead quality assurance, accreditation, compliance and SafeCare standards.
• Drive transformation initiatives, digital health adoption and continuous improvement methodologies such as Lean and automation.
• Monitor key performance indicators for operations, quality, finance and patient safety.
• Build a high‑performance culture through leadership development and performance management.
• Perform any other duties assigned by the CEO.

Required profile

• Master’s degree in Healthcare Administration, Health Services Management, Business Administration (MBA) or related field.
• Professional qualification in Hospital Management, Healthcare Operations, Quality Management, Project Management or Healthcare Leadership is an advantage.
• Minimum 10 years progressive leadership experience in healthcare operations, including at least 5 years at senior executive level in a high‑volume hospital.
• Proven track record in operations, accreditation, financial management and leading multidisciplinary teams.
• Registration with relevant professional bodies where applicable.

Required skills