Customer Experience Associate – Luxury Home Furnishings

About the role

We are seeking a Customer Experience Associate to deliver premium service for a leading luxury home furnishings brand. The role involves understanding client needs, providing tailored support, and ensuring every interaction reflects the brand’s high standards.

Key responsibilities

• Represent the RH brand with professionalism and polished communication.
• Deliver an outstanding luxury customer experience in every interaction.
• Engage with customers to understand their needs and connect them with appropriate resources or specialists.
• Collaborate with cross‑functional teams to ensure expectations are met and exceeded.
• Build brand loyalty through strong knowledge of RH products, services, systems, and processes.
• Develop and maintain meaningful relationships with customers and prospective clients.
• Educate and qualify customers regarding RH interior design services.
• Resolve inquiries and concerns with empathy, professionalism, and sound judgment.

Required profile

• Minimum of 1 year of customer service experience.
• Experience in luxury retail, high‑end furniture, home furnishings, or interior design is highly preferred.
• Confidence and professionalism when interacting with high‑net‑worth customers while maintaining confidentiality.
• Strong interpersonal and relationship‑building skills.
• Proven ability to deliver first‑class service and exceed customer expectations.
• Excellent analytical, problem‑solving, and decision‑making abilities.
• Highly organized with strong attention to detail and a results‑driven mindset.
• Outstanding verbal and written communication skills.

Required skills

• Proficiency with Mac OS and iOS devices.
• Strong command of Microsoft Office suite.
• Experience using Salesforce CRM.
• Familiarity with Google Workspace tools.