Director of Complaints, Investigation & Legal Services

About the role

The Commission on Administrative Justice is seeking a senior leader to head its Complaints, Investigation and Legal Services unit. The role oversees the entire complaints handling process, directs investigations into public‑sector conduct, and provides strategic legal advice to the Commission.

Key responsibilities

• Develop, review and implement strategies, guidelines and policies for complaints handling, investigations and legal services.
• Coordinate formal hearings, inquiries and alternative dispute resolution mechanisms.
• Lead investigations into alleged misconduct, abuse of power or unlawful conduct by state organs, officials or public entities.
• Provide legal advice on the Commission’s statutes, regulations and related legal matters.
• Manage litigation matters in collaboration with external advocates and ensure compliance with licensing and regulatory frameworks.
• Oversee the drafting of legal instruments based on policy proposals and maintain the complaints database.

Required profile

• Minimum four (4) years of service as an Assistant Director in Complaints & Legal Services or Investigations.
• Bachelor’s degree in Law, Sociology, Business Administration, Public Administration, Human Resource Management, Counselling, Psychology or equivalent.
• Master’s degree in a related discipline such as Law, Governance, Criminology, Forensic Science or equivalent.
• Certificate in Leadership/Corporate Management (minimum four weeks) from a recognized institution.
• Membership in a relevant professional body where applicable.
• Demonstrated professional competence and administrative capability reflected in work performance.