Field Service Engineer (Solar Energy Hubs)

About the role

Jaza Energy is scaling solar‑powered community hubs across Sub‑Saharan Africa. The Field Service Engineer ensures that each hub remains operational, delivering reliable electricity to hundreds of households.

Key responsibilities

• Maintain hub energy uptime of at least 99.9% by monitoring and intervening on all systems.
• Troubleshoot and repair battery packs to keep defective packs below 2% of the total fleet.
• Monitor swap and PV performance metrics, escalating any hub that exceeds 80% thresholds.
• Test new products and firmware releases in the field.
• Travel to assigned hubs for on‑site diagnostics, repairs, and commissioning.
• Log technical issues accurately, update tickets, and follow escalation procedures.
• Provide daily status reports to the Regional Service Engineer and Coordinator.

Required profile

• Entry‑level candidates with up to two years of relevant experience.
• Strong analytical mindset and ability to work independently in remote locations.
• Willingness to travel frequently across the assigned region.

Required skills

• Solar PV system troubleshooting.
• Battery pack diagnostics and repair.
• Firmware testing and validation.
• Data logging, analysis, and reporting.

What we offer

• Opportunity to contribute to a mission‑driven clean‑energy startup.
• Hands‑on experience with cutting‑edge solar technology.
• Professional growth within a fast‑growing African company.