Intake Specialist – Legal Intake (Personal Injury)

About the role

We are seeking a highly organized Intake Specialist to join our fast‑paced legal team handling personal injury cases. The role is based on‑site in Nairobi and involves managing a high volume of client intake requests while ensuring accuracy and compliance.

Key responsibilities

• Process and manage over 100 intake‑related requests daily.
• Follow up with clients to obtain signed retainers, W‑9 forms, and other required documentation.
• Conduct outreach to gather missing information and signatures.
• Review and audit intake documentation for accuracy and compliance.
• Proofread client‑facing documents and intake materials.
• Review recorded intake calls for quality control and missing information.
• Maintain and organize case files within the case management system.
• Prepare, scan, print, and mail legal correspondence.
• Collaborate with intake and legal teams to ensure timely case processing.

Required profile

• Bachelor’s degree in Law, Legal Studies, Paralegal Studies, Political Science, Criminal Justice, or a related field.
• Minimum 1 year of experience in a law‑firm environment, preferably in legal intake or client services.
• Experience handling high‑volume workloads in a fast‑paced setting.
• Advanced written and spoken English communication skills.

Required skills

• Salesforce
• Litify