Senior Resort Supervisor

About the role

Brites Management Services is hiring a Senior Resort Supervisor in Murang'a in the hospitality industry. The role covers resort operations, guest relations, event coordination, team leadership, business development and reporting, and is advertised as full time.

Key responsibilities

• Supervise and coordinate daily resort operations, ensuring compliance with policies, health and safety rules and quality standards, and monitor cleanliness, maintenance and presentation.
• Deliver excellent customer service, handle guest inquiries and complaints, and build relationships with repeat and corporate clients.
• Oversee the planning and execution of conferences, weddings, corporate functions and other events, liaising with clients and coordinating with departments.
• Supervise and mentor staff, prepare schedules, conduct performance monitoring, coaching and training, and foster teamwork.
• Support initiatives to increase occupancy, event bookings and revenue, and develop partnerships with travel agents, corporate clients, suppliers and other stakeholders.
• Monitor inventory of food, beverages, housekeeping supplies and equipment, coordinate procurement, run stock checks and prepare inventory reports.
• Prepare daily, weekly and monthly operational reports, track performance against targets, document guest records and assist management with operational improvements.

Required profile

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Tourism Management or a related field.
• At least 3 years of experience in a supervisory role in a resort, hotel or hospitality establishment.
• Experience in event coordination and hospitality operations is highly desirable.

Required skills

• Leadership and people management, and strong customer service and guest relationship skills.
• Event planning and coordination, and business development and partnership management.
• Inventory and resource management, and strong communication and interpersonal skills.

Candidates apply by sending their CV to the employer's recruitment email; interviews are held on a rolling basis until the position is filled, and only shortlisted candidates are contacted.