Telesales Executive

About the role

The Telesales Executive will drive revenue growth for Koolboks by contacting existing and prospective customers in Nairobi. You will use company scripts to present products, answer queries, and secure sales while maintaining high levels of customer satisfaction.

Key responsibilities

• Call existing and potential customers to promote Koolboks products and services.
• Answer product‑related questions and record purchase order details accurately.
• Process customer purchases and generate qualified leads for the outside sales team.
• Manage customer accounts, ensuring ongoing satisfaction and repeat business.
• Document customer information, payment methods, purchases, and feedback.
• Build and sustain strong relationships using company‑provided sales scripts.
• Develop in‑depth knowledge of products to make tailored recommendations.
• Consistently meet or exceed daily and monthly call and sales targets.
• Perform any additional duties assigned to support company growth.

Required profile

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum of 2 years experience in telesales or outbound sales.
• Strong communication and persuasion abilities.
• Proven track record of meeting or exceeding sales targets.
• Customer‑focused with solid relationship‑management skills.
• Ability to thrive in a fast‑paced, target‑driven environment.

Required skills